Employment Experience
- December 2001 - January 2002
- CUSTOMER SERVICE REPRESENTATIVE
- Addition Elle, Ajax, ON
- assisted customers in various aspect of their purchase
- received high praise from customers on friendliness and willingness to help
- received hig praise form management for exceeding set expectations
- April 2001 - June 2001
- SYSTEMS ANALYST - CONTRACT
- Support Project; CrossUSA, Watford City ND
- system analysis to determine areas of weakness or improvement
- member of team providing mid to high level system support
- creation of program system and user documentation
- responsible to client ensuring systems to be functional and running effectively
- client liaison for creation of specifications of application or system upgrade
- June 2000 - August 2000
- WEB DEVLOPMENT - CONTRACT
- Information Systems; Mackie Moving Systems, Oshawa ON
- responsible for upgrading internet & intranet presence using HTML, graphics, and perl.
- participated as part of a team to maintain and enhance intranet functionality.
- utilized Delphi to alter application data for implementation under SQL system.
- June 1997 - April 2000
- INTRANET ANALYST
- Intranet Services; Toronto Dominion Bank, Toronto ON
- responsible for creation of intranet presence using Lotus Notes, HTML, DHTML, and graphics
- member of team that maintained and enhanced intranet presence using Lotus Notes, HTML, DHTML, JavaScript, and various graphics applications including customized Lotus applications
- directed and/or participated as part of a team, including graphic designers in development projects
- provided highly efficient and timely ongoing support for software and development issues
- provided primary development testing based on testing scripts for both upgrades and Year 2000
- extensive experience in providing top quality client support for software and development issues
- member of team given graphics development award
- developed, tested and implemented the following Lotus Notes/Domino applications as per clients' business requirements:
- Feedback Forms - documents submitted via the web for further review by personnel via Notes. Included field formatting and validation
- Y2K Compliance - web-based survey confirmed or declined Year 2000 compliance of hardware and software based on set conditions. Form submitted only upon 100% compliance
- Development Plan - documents submitted, edited and viewed via web by authorized validated users.
- Competency Test - evaluation of a potential employee's knowledge based on multiple choice answers. Scores recorded for comparison.
- Change Management - web-based record of documents to log, tack and organize network changes made, recording from start to completion. Changes sorted and prioritized on specific conditions.
- CMDS - modifications were made to v4.5 web publishing application to correct bugs, update look, and upgrade outdated v4.5 code
- File Download - This application recorded user information before allowing file downloads.
- February 1997 - April 1997
- WEB DEVELOPMENT - CONTRACT
- Python Communications, Toronto ON
- built, expanded, tested and implemented new look to corporate site using HTML, DHTML and JavaScript
- developed subsidiary high traffic sites using HTML and DHTML and JavaScript
- provided highly efficient and timely ongoing technical support for clients
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